bejdb Privacy Policy

1 Information We Collect

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When you register for and use a bejdb account, we collect personal data in several ways: information you provide directly, information generated automatically by your use of the Platform, and — in limited circumstances — information received from third-party service providers such as payment processors. Below is a detailed breakdown of each category.

1.1 Information You Provide Directly

When you create a bejdb account, make deposits or withdrawals, contact our support team, or participate in promotions, you may provide us with the following information:

• Registration data: Full name, date of birth, Bangladeshi mobile number, and a chosen account password.
• Identity verification documents: National Identity Card (NID), passport, driving licence, or other government-issued photo identification submitted during KYC (Know Your Customer) checks.
• Payment information: Your bKash, Nagad, Rocket, or Upay mobile wallet number; bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported institutions; and Visa/Mastercard details where applicable. Note: we do not store full card numbers — payment card data is handled by our PCI-compliant payment processing partners.
• Communication data: Any messages, emails, or live-chat transcripts exchanged with our customer support team.
• Responsible gaming preferences: Deposit limits, session time-out settings, or self-exclusion requests submitted through the Platform or via support.

1.2 Information Collected Automatically

When you access and use the bejdb Platform, certain technical and behavioural data is collected automatically through cookies, log files, and similar technologies:

• Device and browser data: IP address, device type (mobile/desktop/tablet), operating system, browser type and version, screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the Platform.
• Transaction logs: Records of all deposits, withdrawals, bet placements, and game results associated with your account, including timestamps and amounts in BDT.
• Location data: Approximate geographic location derived from your IP address. We do not collect precise GPS location data.

1.3 Information from Third Parties

In limited circumstances, bejdb may receive data about you from trusted third-party partners, including:

• Payment processors: Transaction confirmation data, such as reference numbers and payment status, returned by bKash, Nagad, Rocket, Upay, and banking partners.
• Identity verification providers: Results of automated document checks performed by third-party KYC services during the verification process.
• Fraud prevention services: Risk signals and fraud indicators from third-party security partners used to protect the integrity of the Platform and its players.

2 How We Use Your Data

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bejdb uses your personal data only for the purposes described below. We process data on the basis of contractual necessity (to deliver the services you signed up for), legal obligation (such as AML and KYC requirements), legitimate interests (such as fraud prevention and platform security), and your consent where applicable.

Purpose	Data Used	Legal Basis
Account registration and management	Name, mobile number, date of birth, password	Contractual necessity
Identity verification (KYC)	NID / passport, date of birth, name	Legal obligation
Processing deposits and withdrawals	Payment method details, transaction history	Contractual necessity
Fraud prevention and platform security	IP address, device data, usage patterns	Legitimate interests
Responsible gaming compliance	Betting history, deposit limits, self-exclusion status	Legal obligation / legitimate interests
Customer support communications	Contact data, support transcripts	Contractual necessity
Personalised game and promotion recommendations	Usage data, game history	Consent / legitimate interests
Platform analytics and performance improvement	Anonymised usage and technical data	Legitimate interests

2.1 Marketing Communications

With your explicit consent at registration, bejdb may send you promotional communications — such as bonus offers, game announcements, and seasonal promotions — via SMS or in-platform notification to your registered Bangladeshi mobile number. You may opt out of marketing communications at any time by contacting [email protected] or by adjusting your notification preferences within your account settings. Opting out of marketing will not affect the delivery of transactional messages such as deposit confirmations and withdrawal status updates.

2.2 Automated Decision-Making

bejdb uses automated systems to screen for fraud, underage gambling, and money laundering as part of our platform security and regulatory compliance obligations. In some cases, automated checks may result in a temporary account restriction pending human review. If your account is affected by an automated decision and you wish to request a manual review, please contact [email protected]. We will investigate and respond within 5 business days.

3 Data Sharing & Third Parties

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bejdb does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. We share data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

3.1 Service Providers

We engage trusted third-party service providers to help us operate the bejdb Platform. These providers process data on our behalf and are contractually required to handle it in accordance with applicable data protection standards. Categories of service provider include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card processors for the handling of deposits and withdrawals.
• Identity verification services: Third-party KYC providers used to verify the identity and age of players submitting verification documents.
• Game providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming receive the minimum data necessary to deliver game content and record outcomes.
• Fraud prevention and cybersecurity providers: Specialist firms that help us detect and prevent fraud, account takeovers, and other security threats.
• Cloud hosting and infrastructure providers: Server and data storage services that host bejdb Platform data in secure, access-controlled environments.

3.2 Legal and Regulatory Disclosure

bejdb may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we receive a lawful request, court order, or are otherwise legally compelled to do so. We will notify you of any such disclosure to the extent permitted by law. Additionally, bejdb reports suspected criminal activity — including fraud and money laundering — to relevant authorities as part of our anti-money-laundering (AML) obligations.

3.3 Business Transfers

In the event that bejdb undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players of any such change and the new entity will be required to honour the terms of this Privacy Policy or provide you with an updated policy before any change in processing takes effect.

4 Cookies & Tracking Technologies

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bejdb uses cookies and similar technologies (such as web beacons and local storage) to operate the Platform effectively, maintain session security, and understand how players interact with our services. This section explains which cookies we use and why.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login session or language preferences — so that you do not have to re-enter the same information each time. Cookies can be session-based (deleted when you close your browser) or persistent (remaining on your device for a set period).

4.2 Cookies We Use

Cookie Category	Purpose	Retention
Strictly Necessary	Login session management, security token validation, CSRF protection. These cookies are essential for the Platform to function and cannot be disabled.	Session
Functional	Remembering your account preferences, game settings, and responsible gaming configuration between sessions.	Up to 12 months
Analytics	Collecting anonymised data on page visits, game interactions, and navigation flows to help us improve Platform performance and user experience.	Up to 24 months
Fraud Prevention	Device fingerprinting and risk-scoring signals used to detect and prevent fraudulent account activity and unauthorised access attempts.	Up to 12 months

4.3 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via their privacy or settings menus. Please note that disabling strictly necessary cookies will prevent you from logging into your bejdb account and using core Platform features. Disabling functional cookies may cause your saved preferences to be reset on each visit.

For detailed guidance on managing cookies in your specific browser, consult your browser's help documentation. bejdb does not use third-party advertising cookies or cross-site tracking technologies.

5 Data Security & Retention

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bejdb takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

5.1 Security Measures

• Encryption in transit: All data transmitted between your browser or mobile device and our servers is encrypted using 256-bit TLS (Transport Layer Security) protocols.
• Encryption at rest: Sensitive personal data — including identity documents and payment details — is encrypted at rest within our secure database infrastructure.
• Access controls: Access to personal data within bejdb is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security awareness training.
• Penetration testing: Our Platform undergoes regular independent security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data security incident, bejdb has an established response plan. Affected players will be notified promptly if an incident poses a meaningful risk to their personal data.

5.2 Data Retention Periods

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The table below outlines our standard retention periods by data category:

Data Category	Retention Period
Account registration data	Duration of account plus 5 years after closure
Identity verification documents (KYC)	Duration of account plus 5 years after closure
Transaction and financial records	7 years from the date of each transaction (AML obligation)
Customer support communications	3 years from the date of the interaction
Marketing consent records	Until consent is withdrawn, plus 3 years
Anonymised analytics data	Up to 36 months (anonymised, not linked to individual)

Upon expiry of the applicable retention period, personal data is either securely deleted or permanently anonymised so that it can no longer be associated with any individual player.

6 Your Privacy Rights

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bejdb respects your rights over your personal data. Subject to applicable legal limitations, you have the following rights with respect to the personal information we hold about you:

6.1 Right of Access

You have the right to request a copy of the personal data bejdb holds about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of receiving a verified request.

6.2 Right to Rectification

If you believe any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You may update basic account details (such as your registered mobile number) directly through your account settings, or by contacting our support team.

6.3 Right to Erasure

You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no other legal basis applies. Please note that we may be required to retain certain data (such as financial transaction records) for legally mandated retention periods, even following an erasure request. In such cases we will explain which data cannot be deleted and why.

6.4 Right to Restrict Processing

You may request that we restrict our processing of your data in specific circumstances — for instance, while you contest the accuracy of data we hold, or while we evaluate your objection to processing based on legitimate interests.

6.5 Right to Object

Where we process your data on the basis of legitimate interests — such as personalised game recommendations or marketing communications — you have the right to object to that processing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

6.6 How to Exercise Your Rights

To exercise any of the rights described above, please submit a written request to our data team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 48 hours and aim to resolve it within 30 calendar days. We may ask you to verify your identity before processing your request, to ensure your data is not disclosed to an unauthorised third party.

7 Children & Minors

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The bejdb Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from any individual under the age of 18. Our registration process includes an explicit date-of-birth declaration, and we conduct age verification checks during the KYC process to identify and remove accounts belonging to underage individuals.

If you are a parent or guardian and believe that a minor in your care has created a bejdb account or provided personal data to us, please contact us immediately at [email protected]. We will take prompt action to close the account, void any associated transactions, and delete all personal data associated with the underage individual from our systems.

bejdb encourages parents and guardians to make use of parental control software to prevent minors from accessing gambling websites. We support responsible gaming initiatives and take our obligations regarding underage gambling extremely seriously. 18+ Only — Play Responsibly

8 Policy Updates & Contact

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8.1 Changes to This Privacy Policy

bejdb reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via the mobile number or in-platform notification associated with their account, and we will update the "Effective" date at the top of this page. The version of the Privacy Policy published on this page at any given time is the version that governs bejdb's current data processing practices.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the bejdb Platform following notification of changes constitutes your acceptance of the updated Policy.

8.2 Contact Our Data Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way bejdb handles your personal data, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week, and will respond to data-related enquiries in English.

All formal data subject access requests, erasure requests, and privacy complaints must be submitted in writing to the email address above. Verbal requests made via live chat will be directed to the formal written process to ensure a clear record is maintained for your protection.