bejdb Responsible Gaming

1 18+ Age Restriction Policy

bejdb is strictly an adults-only platform. You must be 18 years of age or older to register, deposit funds, or place any bet on the bejdb Platform. This rule applies universally to all players in Bangladesh and in any other jurisdiction where bejdb accepts registrations.

We enforce the minimum age requirement through a mandatory date-of-birth declaration at registration, followed by identity document verification (KYC) for all accounts that reach withdrawal thresholds or are flagged during routine checks. Players who provide false date-of-birth information to circumvent the age restriction will have their accounts permanently closed and all winnings forfeited in accordance with our Terms & Conditions.

1.1 Age Verification Process

To verify your age and identity, bejdb may request one or more of the following documents:

• National Identity Card (NID) — the primary accepted document for Bangladeshi players.
• Valid passport — including the photo page and the page showing the date of birth and nationality.
• Driving licence — front and back, clearly showing date of birth.

Verification documents must be current (not expired), legible, and submitted via the secure upload tool in your account dashboard. Our verification team processes submissions within 24 hours during normal operating periods. Until verification is complete, withdrawal requests may be held pending review.

2 Safe Play Tools & Controls

bejdb's responsible gaming tools are built directly into the Platform — they require no third-party download and no additional registration. Every tool described on this page is available to all registered players at no cost and with no waiting period to activate.

2.1 How to Access Your Safe Play Settings

3 Deposit & Spending Limits

Setting a personal deposit limit is one of the single most effective actions a player can take to maintain control over their gambling spending. bejdb strongly encourages all players to set a deposit limit that reflects their genuine entertainment budget — an amount they are fully comfortable losing — before placing their first bet.

3.1 Available Limit Types

3.2 Why the 7-Day Wait for Increases?

The 7-day cooling-off period for limit increases is a deliberate protection mechanism. Research into gambling behaviour consistently shows that players who attempt to raise their deposit limits immediately after setting them are frequently acting on impulse — often following a losing session. The mandatory waiting period creates space for reflection and ensures the decision to increase spending is considered rather than reactive.

If you find yourself regularly attempting to increase your deposit limit, this may be a sign that your current gambling habits deserve closer attention. Please review the warning signs listed in Section 5 of this page and consider contacting our support team for a confidential conversation.

4 Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on the bejdb Platform. When you self-exclude, your account is fully suspended for the duration you choose. You will not be able to log in, deposit, place bets, or receive any promotional communications from bejdb during the exclusion period.

4.1 Self-Exclusion Periods

• 6 months — the minimum self-exclusion period.
• 1 year — suitable for players who need a substantial break.
• 2 years — for players dealing with more significant gambling-related concerns.
• 5 years — the maximum standard self-exclusion period.
• Permanent exclusion — available on request; results in permanent account closure with no reinstatement option.

4.2 What Happens During Self-Exclusion

• Your account is suspended and login access is disabled within 24 hours of your request.
• Any pending withdrawal requests at the time of exclusion will be processed and funds returned to your registered payment method.
• Your account balance, if any, is preserved and will be available for withdrawal upon verified reinstatement after the exclusion period ends.
• All marketing communications — SMS, in-platform notifications — are immediately suspended.
• bejdb will take reasonable steps to prevent the creation of a new account by a self-excluded player. If you attempt to register a new account during an active exclusion period, the account will be closed and any deposited funds returned.

4.3 How to Request Self-Exclusion

Self-exclusion can be requested in two ways:

• Via Account Settings: Navigate to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred duration, and confirm. The exclusion takes effect within 24 hours.
• Via Support: Send an email to [email protected] with the subject line "Self-Exclusion Request", stating your registered mobile number and the exclusion duration you require. Our team will action the request within 24 hours and send written confirmation.

5 Recognising Problem Gambling

Gambling becomes a problem when it starts to have a negative impact on your finances, relationships, mental health, or daily responsibilities. Problem gambling can develop gradually — the transition from recreational play to harmful behaviour is not always obvious from the inside. The warning signs below are commonly associated with gambling that has moved beyond healthy entertainment.

If you recognise one or more of these signs in yourself or someone you care about, please reach out for support. There is no shame in seeking help — and doing so early makes recovery considerably more straightforward.

6 Getting Help & Player Support

If you believe that gambling is negatively affecting your life, or if you simply want to talk to someone about your gambling habits without commitment, bejdb's customer support team is available around the clock. All conversations about responsible gaming are handled with strict confidentiality and without judgement.

Our support team can assist you with activating any of the tools described on this page — deposit limits, cool-off periods, session timers, or self-exclusion — and can provide guidance on external support resources available to players in Bangladesh.

6.1 External Support Resources

In addition to bejdb's in-house support, players in Bangladesh who are concerned about their gambling habits may benefit from speaking with an independent counsellor or support organisation. While bejdb does not maintain formal partnerships with third-party organisations, we encourage affected players to seek professional guidance through qualified mental health practitioners or community support services available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh.

Talking to a trusted family member, friend, or community leader can also be a meaningful first step toward addressing gambling-related concerns. You do not have to face this alone — and reaching out for support is a sign of strength, not weakness.

7 Parental Controls & Minor Protection

bejdb takes its obligations regarding the protection of minors extremely seriously. We operate a strict 18+ policy and invest in technical and procedural safeguards to prevent underage access to the Platform. However, we also recognise that parents and guardians play a critical role in supervising their children's online activity.

7.1 Recommendations for Parents and Guardians

• Keep devices secure: Use password protection on all mobile phones, tablets, and computers used by adults in the household. Do not share your bejdb login credentials with anyone, including family members.
• Use parental control software: Install and configure parental control or content-filtering applications on shared devices. These tools can be configured to block access to gambling websites for users below a specified age.
• Talk openly about gambling: Educate children and young adults about what gambling is, how it works, and why it is restricted to adults. Open, honest conversations are more effective than technical restrictions alone.
• Keep financial accounts separate: Do not save bKash, Nagad, or banking credentials on shared devices. If a minor accesses a device with saved payment credentials, they could make deposits without your knowledge.
• Log out after every session: Always log out of your bejdb account when you are finished playing, particularly on shared or family devices.

7.2 Reporting Underage Access

If you discover or suspect that a person under the age of 18 has created a bejdb account or accessed the Platform, please report this immediately by contacting [email protected] with the subject line "Underage Access Report". We will investigate the report promptly, close the account, void all associated transactions, and return any deposited funds to the registered payment method.

8 Our Commitment to Responsible Gaming

Responsible gaming is not a compliance checkbox at bejdb — it is a foundational principle that shapes how we build and operate our Platform. We believe that a healthy, sustainable gambling environment is better for players, better for our community, and better for the long-term reputation of online gaming in Bangladesh.

Our team continuously reviews industry best practices and updates our responsible gaming tools and policies accordingly. We train our customer support staff to identify signs of problem gambling in player interactions and to respond with sensitivity, practical guidance, and appropriate tool referrals rather than simply processing requests mechanically.

bejdb is committed to never marketing to players who have self-excluded or who have set a zero-deposit limit, and to honouring all responsible gaming requests promptly and without creating unnecessary friction. We will never penalise a player for choosing to use our safe play tools — in fact, we actively encourage their use as a sign of mature, healthy engagement with gambling as entertainment.

If you have feedback on how we can improve our responsible gaming provision for players in Bangladesh, please send your suggestions to [email protected]. We read and consider every message we receive.